A year ago Giacom with pride turned you to definitely the original actually ever step 3 vendors to own Sophos in the united kingdom. I swept up that have Robert Marchant of Tinder Corporation on the contact with changing Sophos licences out to Giacom.
Tinder Firm is an it help organization providing telecoms, It gadgets, network system plus to several businesses. We have been a great Giacom partner for more than 5 years.
Fantastic! Any queries i have will always be answered easily, and Giacom’s knowledge info was indeed massively great for our very own services people. All of our Account Director Samantha Fleming directed us in direction of Giacom’s education webinars, being quick and easy so you’re able to digest.
Economically we are also very pleased with the simple buy order techniques and you may monthly contracts. Including, Sophie Rea from the fund group could have been very beneficial into the to ensure that our bills always fall into line with the help of our commission operates. And additionally we never really had people issues with account operating, for even analogy in the event the an-end-member changes their providers title their people manage they therefore it generally does not produce people percentage waits – your funds group are often screw inside it.
We’ve been an effective Sophos gold spouse for approximately four years. Very first we examined a number of cybersecurity choices and you may Sophos is the leader – our very own provider team price it very.
When Sophos revealed they’d be using providers in lieu of providing it lead so you can us, the Sophos Account Movie director open to function with the brand new option to have us.
Therefore we was basically install which have other Cloud Carrier (CSP) distinctive from Giacom. 1st i failed to notice because this CSP got decent online evaluations – nevertheless they turned into a nightmare! In the 1st half a year we’d facts such as for example 3 other nonresponsive Membership Managers, speed misquotes, credit notes not honoured, licences not activated, and. For example, one of our end-pages was wishing more 30 days for their the latest Sophos licences, and now we was in fact going after for it each day – it actually was an absolute almighty faff!
Once i understand when you look at the Giacom’s publication which they was in fact also Sophos vendors, we got back contact with Samantha to greatly help us switch-over.
Samantha and Sophie had been very helpful in enabling you created which have Sophos, and the Sophos Expert group had been great with getting united states real estimates and you may reacting all of our question. Top honors minutes with Giacom are fantastic, in 24 hours or less we could trigger our very own Sophos licences – in place of all of our prior merchant where we could feel waiting days.
And additionally Giacom’s files try simpler and simpler so you’re able to techniques. Our previous Sophos merchant had longer and confusing purchase acquisition models, but Giacom’s variations is actually easy and quick so you can submit.
“Switching all of our Sophos agreements out over Giacom enjoys however conserved you some time worry! I don’t have to bother with waiting around for people points to help you end up being solved and i also try not to waste time going after answers everyday eg Used to do within my earlier in the day CSP.”
Giacom manage people technical facts very quickly. Emma Hadley from the Loans people and Tracey Seymour on the Sophos Expert party already manage all of our term agreements, their rates and you will reliability might have been good let!
Altering our Sophos contracts out over Giacom enjoys without a doubt stored us some time be concerned! It is good understanding that within 24 hours regarding filling out a PO brand new Sophos class commonly activate the transaction in place of situation. There isn’t to bother with waiting around for people factors so you’re able to end up being solved and i do not spend time chasing answers casual including I did within my prior CSP.
In addition to Giacom enjoys united states advanced to your any kind of all of our product upgrades otherwise alter. A recently available example happens when Samantha aided you disperse the Microsoft 365 licences out to Microsoft’s New Trade Feel (NCE) and you can wishing all of us for the NCE rate alter.
Compliment of Giacom we could offer all of our avoid-pages last second signal ups so you’re able to Sophos, while the there’s no waiting around. And additionally, he’s a choice of either title or monthly Sophos https://datingmentor.org/escort/oceanside/ licences to complement its company.
To own Sophos and Microsoft 365 definitely, the service is perfect for. The staff who I have spoken so you can always have quick solutions. Samantha usually sees the device as well as helps myself with points that aren’t section of her date-to-time. I would one hundred% obviously recommend Giacom!
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During the 2020, Giacom, DWS and you will Relationship Road became part of the exact same number of people, combining about three route leading solutions – telecoms, affect application features and you may affect asking.